|
Frequently Asked Questions (FAQ) |
| Do I need to keep SoftClan Integrity 2 running all the time? |
| What is a Critical System File? |
| What Critical System Files should I protect? |
| Why do I need to use the "Shielded" folder? |
| Why is SoftClan Integrity 2 the ideal and necessary complement for my Anti-virus program? |
| What Control Panel applets should I protect? |
| I have installed SoftClan Integrity 2 on one computer and I need to install it on other similar ones. Do I have to manually configure the program for each of these computers? |
| I want to uninstall SoftClan Integrity 2, but when I go to "Add/Remove Programs" in Control Panel, the program doesn't appear in the list of Installed Programs. What can I do? |
| Can I change the name of the "Shielded" folder? |
| How can I avoid the creation of certain new files? |
| Do all the warning messages SoftClan Integrity 2 shows me constitute an attack alert on the mentioned file? |
| How can I prevent anyone from installing new applications (games, illegal programs, etc.) on my PC? |
| How can I prevent anyone from installing unwanted programs on my PC (remote fraudulent access, illegal programs, Trojans, etc) when surfing on the Internet? |
| Why can SoftClan Integrity 2 protect me from new viruses, unknown to the Anti-virus programs? |
| Does SoftClan Integrity 2 eliminate the viruses from my computer? |
| Q. Do I need to keep SoftClan Integrity 2 running all the time? |
| A. To control precisely and effectively all your protected files and control panel applets, you do need to keep SoftClan Integrity 2 running all the time. However, you can finish the program execution any time, by selecting the <Exit> command on the pop-up context menu that will appear when right-clicking on the SoftClan Integrity 2 icon located in the system tray (next to the clock). |
| Go top... |
| Q. What is a Critical System File? |
| A. Critical System Files are those files, as their name indicates, that Windows and other applications need for their stability and well-functioning. These kinds of files are often attacked by computer viruses and are susceptible to elimination or replacement by older versions, as software is being installed and uninstalled. |
| Go top... |
| Q. What Critical System Files should I protect? |
|
A. When you select the <Add> command on the Critical files tab a pop-up menu appears showing a list of the main critical system files that need to be protected. These are : - ActiveX Controls (*.OCX) |
| Go top... |
| Q. Why do I need to use the “Shielded” folder? |
| A. Personal files such as: documents, images, databases, spreadsheets, music files, etc. are often affected by the destructive action of computer viruses, causing the irrecoverable loss of these files. However, using the “Shielded” folder, you can periodically and automatically keep an updated copy or backup of your most important personal files, so they will be totally insured from all risk of elimination or alteration. |
| Go top... |
| Q. Why is SoftClan Integrity 2 the ideal and necessary complement for my Anti-virus program? |
| A. Your Anti-virus program is functioning effectively when it detects in time and is able to eliminate, or at least isolate, any virus that infects your computer. When a virus totally unknown to your Anti-virus software attacks your computer, the effects on your critical system files and personal files can be devastating. SoftClan Integrity 2, once it is installed and properly configured, will protect the critical system files and insure your personal files from unknown viruses. |
| Go top... |
| Q. What Control Panel applets should I protect? |
| A. To guarantee the system’s integrity and the well-functioning of all installed devices, you need to protect all the Control Panel applets. Later, you could temporarily disable the protection of one or another applet when you need to adjust or change any parameter of a specific device. |
| Go top... |
| Q. I have installed SoftClan Integrity 2 on one computer and I need to install it on other similar ones. Do I have to manually configure the program for each of these computers? |
| A. No. Just export the SoftClan Integrity 2 configuration from the already protected computer to a configuration file (.cfg) and then import its content from the other computers. |
| Go top... |
| Q. I want to uninstall SoftClan Integrity 2, but when I go to “Add/Remove Programs” in Control Panel, the program doesn’t appear in the list of Installed Programs. What can I do? |
| A. If you want to uninstall SoftClan Integrity 2 and all of its components, close all the running applications, open documents or files and use the <Uninstall SoftClan Integrity 2...> command on the General tab. Then restart your computer in order to complete the uninstall process. |
| Go top... |
| Q. Can I change the name of the “Shielded” folder? |
| A. Yes, and you can even change its location and save it on another hard disk drive (local or remote). So you can always keep your personal files insured in the “Shielded” folder, even when your hard disk has been damaged. |
| Go top... |
| Q. How can I avoid the creation of certain new files? |
| A. Go to the Critical files tab, select the file type you want from the list and double-click it. In the shown dialog box check the option: “Prevent new files of the specified type and path from being created”. |
| Go top... |
| Q. Do all the warning messages SoftClan Integrity 2 shows me constitute an attack alert on the mentioned file? |
| A. No, because sometimes the operating system and/or some applications executes internal operations on files that are protected by SoftClan Integrity 2 and this provokes this kind of message. |
| Go top... |
| Q. How can I prevent anyone from installing new applications (games, illegal programs, etc.) on my PC? |
| A. Go to the Critical files tab, select Applications (*.EXE) from the list and double-click it. In the shown dialog box check the option: “Prevent new files of the specified type and path from being created”. |
| Go top... |
| Q. How can I prevent anyone from installing unwanted programs on my PC (remote fraudulent access, illegal programs, Trojans, etc) when surfing on the Internet? |
| A. Go to the Critical files tab, select Applications (*.EXE) from the list and double-click it. In the shown dialog box check the option: “Prevent new files of the specified type and path from being created”. |
| Go top... |
| Q. Why can SoftClan Integrity 2 protect me from new viruses, unknown to the Anti-virus programs? |
| A. Because SoftClan Integrity 2, once installed and properly configured, provides an effective protection wall that can block all virus attempts of infecting and/or eliminating the protected critical system files and insured personal documents. |
| Go top... |
| Q. Does SoftClan Integrity 2 eliminate the viruses from my computer? |
| A. No, it only avoids the destructive action of viruses that have not been detected or eliminated by your Anti-virus program, on your protected critical system files and insured personal files. Therefore, it is recommended that you always keep your Anti-virus program active. |
| Go top... |